Digital Product Refunds

Due to the nature of digital products, such as online courses and downloadable materials, we generally do not offer refunds once access has been granted. However, we understand that exceptional circumstances may arise. Please contact our support team at support@ecgkid.com within 7 days of your purchase to discuss your situation. We will carefully review your request and make a decision based on the specific circumstances.

Course Access and Technical Issues

If you encounter technical issues that prevent you from accessing or utilizing our digital products, please contact us immediately. We will make every effort to resolve the issue promptly. If we are unable to resolve the issue within a reasonable timeframe, we may offer a partial or full refund at our discretion.

Cancellation Policy

For courses that involve live sessions or scheduled events, cancellation requests must be submitted at least 72 hours prior to the event to be eligible for a refund. Cancellations made within 72 hours of the event may not be eligible for a refund.

FAQ

Q: Can I get a refund if I don’t like the course content?

A: Due to the digital nature of our products, we generally do not offer refunds based on content dissatisfaction. However, we encourage you to review the course syllabus and preview materials before purchasing.

Q: What should I do if I have technical difficulties accessing the course?

A: Please contact our support team at support@ecgkid.com with details of the issue. We will work to resolve it as quickly as possible.

Q: How long does it take to process a refund?

A: If your refund request is approved, we will process the refund within 7-10 business days. The exact timeframe may vary depending on your payment method.

Q: Can I transfer my course access to someone else?

A: Course access is non-transferable. Each purchase grants access to a single user.

Q: What happens if a live session is cancelled?

A: In the rare event that a live session is cancelled, we will reschedule the session or offer a full refund for that portion of the course.